This article applies to:
D series with all laser modules.
Issue description
When you laser engrave or cut with a D series machine, you may see the machine suddenly stop working after you press the button to start a process or in the middle of a job.
In addition, you may encounter one of the following four cases on XCS.
Case 1: A pop-up error message shows "File sending exceptions".
Case 2: The pop-up window shows that the device is still processing.
Case 3: A pop-up window shows "Device disconnected".
Case 4: A pop-up window shows "Complete".
In this guide, we will provide troubleshooting steps case-by-case. Please refer to the instructions according to XCS response to solve the issue, and if needed, collect diagnostic info and contact customer support for further advice. Note: Please avoid turning on or off high-power electrical appliances to avoid circuit fluctuations leading to the suspension.
Case 1: XCS shows "File sending exceptions"
What you see
In this case, the file-sending fails and there is a pop-up error message showing "File sending exceptions" as in Pic 1, which prevents the processing tasks from proceeding.
What to do
USB연결 상황에서 오류 발생
#1 Wi-Fi 연결 또는 오프라인 기능에서 처리**
- XCS는 데이터를 생성하여 USB 연결을 통해 실시간으로 장치로 전송합니다. 그러나 케이블 문제로 인해 데이터 전송 속도가 느린 경우 전송 중에 시간 초과가 발생하여 처리가 중단될 수 있습니다.
- Wi-Fi 연결로 전환하거나 XCS에서 오프라인 처리 기능을 사용할 수 있습니다.
#2 Check the computer performance
- Ensure your computer meets the minimum performance requirements for running XCS software, as it needs significant memory. Lower performance may result in task processing issues.
- Refer to the table below and consider using a higher-performance computer for processing.
Error in Wi-Fi Connection
#1 Check the TF card
- The issue with the TF card may influence data transfer. Please replace the card and check if the issue is resolved.
- Turn off the machine to prevent hot unplugging while replacing the TF card.
#2 Check the network environment
- Use a network or mobile hotspot on the 2.4G band as 5G band networks are not supported.
- Try a different Wi-Fi environment that provides a more stable signal.
Case 2: XCS shows "Processing"
What you see
In this case, you will see this processing screen below on the XCS software even if the machine has already stopped mid-job. This usually happens when the USB connection is used.
What to do
#1 Check the Connection Method
- Check if you are using the USB connection mode.
- Use the Wi-Fi connection mode instead and try again.
- Move on to the next step if the issue persists.
Note: If you use the Wi-Fi connection mode, the entire data will be sent to the machine before the processing starts, avoiding data disruption. XCS supports both USB and Wi-Fi while Lightburn supports only USB.
#2 Check the computer performance
- Ensure your computer meets the minimum performance requirements for running XCS software, as it needs significant memory. Lower performance may result in task processing issues.
- Refer to the table below and consider using a higher-performance computer for processing.
Case 3: XCS shows "Device disconnected"
What you see
In this case, you will see the pop-up window showing that "The device has been disconnected" below on XCS software.
What to do
#1 Check the laser module
- Unplug the laser module connection cable to disconnect it from the machine.
- Try with the same project file and see if this time it can complete the run.
- If it can, the laser module could be short-circuited. It needs to be replaced.
- If it still can't, please move on to the next step.
#2 Check the Motherboard
- After the laser module is ruled out, check the motherboard.
- Check the status of the blue indicator on the board.
- If the indicator blinks, the motherboard is faulty. It needs to be replaced.
- If the indicator stays solid, move on to the next step.
#3 Check the Power Adaptor
- After the laser module and motherboard are ruled out, check the power adaptor.
- Check the status of the green indicator on the adaptor.
- If the indicator blinks or dims, the adaptor is faulty. It needs to be replaced.
If none of the above works, collect the issue with the troubleshooting steps you have taken and contact us for further assistance at: support@xtool.com.
사례 4: XCS에 "완료"가 표시됨
표시되는 내용
이 경우 아래 그림과 같이 기계가 작업 도중에 멈추더라도 XCS에 "완료"라고 표시되는 것을 볼 수 있습니다. 이는 일반적으로 TF 카드 또는 Wi-Fi 처리 모드에서 발생합니다.
해야 할 일
#1 TF 카드 확인
- 기기를 끄고 TF 카드를 제거합니다.
- 기기를 다시 켜서 작동하는지 확인합니다.
- 또는 필요한 경우 TF 카드를 교체하여 문제가 해결되는지 확인합니다.
#2 네트워크 환경 확인
- 5G 대역 네트워크는 지원되지 않으므로 2.4G 대역의 네트워크 또는 모바일 핫스팟을 사용하세요.
- 보다 안정적인 신호를 제공하는 다른 Wi-Fi 환경을 사용해 보세요.
문의하기
이 도움말이 도움이 되었기를 바라며, 궁금한 점이 있으면 수행한 문제 해결 단계와 함께 문제를 수집하여 엑스툴코리아로 문의하여 추가 지원을 받으시기 바랍니다.